Cooling-off Period

According to consumer protection laws, consumers have the right to cancel a contract by returning the product or providing written notice within seven days of receiving the product or service, without providing any reason or incurring any costs or fees. However, this does not apply in the following situations:

1. Perishable items, items with a short shelf life, or items approaching expiration at the time of cancellation.
2. Custom-made products per consumer requests.
3. Newspapers, periodicals, or magazines.
4. Audio or video products or computer software that have been unsealed by the consumer.
5. Digital content not provided on a tangible medium or online services that are fully provided once supplied, with the consumer's prior consent.
6. Unsealed personal hygiene products.
7. International air passenger services.

If a seller's product falls under these exceptions to the seven-day cooling-off period, the seller must state this on the product page according to legal requirements. Failure to do so means the exception cannot be enforced. Sellers should note that the seven-day cooling-off period is for consideration, not for trial. Products must be returned in their original, unused, and restorable condition. If a returned product shows signs of use or requires refurbishment costs, the seller may negotiate with the buyer for necessary expenses, and unconditional returns are not applicable.

Note: The seven-day cooling-off period is calculated from the day after the product is received, including holidays.